Delivery & Returns

Delivery, Return & Refund Policy

At Alchimie Fragrances, we are committed to providing a smooth and satisfying shopping experience—from the moment you place your order to the moment it arrives at your door.

Order Processing & Tracking

Once your order is placed, you will receive an Order Confirmation Email containing your tracking number and the status of your shipment. You can use this information to monitor the progress of your delivery in real-time.

Delivery Time

We currently deliver across the United Arab Emirates.

Delivery Timeframe: Orders will be delivered the next day after confirmation.

Deliveries are made during business hours, Sunday to Thursday.

Return Policy

If you're not completely satisfied with your purchase, we offer a 7-day return policy from the date of delivery.

Return Conditions:

  • Products must be returned within 7 days of receiving the order.

  • Items must be unused  and in their original packaging.

  • Returns must include proof of purchase (e.g., order confirmation email or invoice).

To initiate a return, please contact our customer support at info@alchimiefragrances.com with your order number and reason for return. Our team will guide you through the next steps.

Refund Policy

Once your return is received and approved, we will process your refund as follows:

  • Refunds will be issued to the original method of payment only (e.g., credit/debit card or online payment gateway).

  • Cash refunds are not available.

  • Refunds will be processed within 7–14 business days after receiving and inspecting the returned item.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns for:

  • Opened or used fragrances

  • Products not in their original condition or missing original packaging

If you have any questions or need further assistance, our team is always here to help at info@alchimiefragrances.com

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